What To Expect Before the Visit
Communication
Amanda will be your point of contact at this time. Once it is determined if your pet is a good match for our calm, in home visit care, they will be registered and Amanda will help set up an appointment.
Flexibility
If anything happens prior to the appointment, or you have any questions or concerns, please let us know. Weather and schedules can change. We know life is busy and we want to ensure your visit is not a stressful experience!
Appointment Time
Dr. Kelso will generally arrive within 15 minutes before or after the appointment start time. If there are any additional delays, we will be sure to update you. If you have a hard stop time for an appointment, please let us know as we don't want to rush the appointment for you or your pet.
What To Expect During The Visit
Question & Answer Period
Think thorough. Extra thorough - we'll talk about your pet's daily activities including their food (snacks too), favourite napping spot and best friends. Being in the home environment is especially helpful as Dr. Kelso gets to see everything! For nervous pets, this is a great time for them to get used to having Dr. Kelso in their house without any hands-on touch.
For pets who enjoy snuggles, this is a chance for Dr. Kelso to show some love.
Consultation
This includes a nose to toes and tail examination as well as
an evaluation of any areas of concern.
Communication
Dr. Kelso will share her customized recommendations during the visit and together we will decide what treatments/supplements/testing
we'd like to move forward with. Dr. Kelso will be happy to answer
any questions you have along the way!
What To Expect After the Visit
Payment
Invoices are sent within 24 hours of the visit.
Payment by e-transfer to hello@themobilevet.ca is preferred, however, online credit card payment is also accepted (link included with the invoice).
Visit Notes
Following the visit, a note reviewing any medications or recommendations for treatment and/or testing will be sent to your inbox. This gives you the opportunity to have a written summary of the visit to help with decision making and planning. No more leaving an appointment and having no idea what the next steps are.
Communication
We want to help you and your pet. If you have any concerns,
please follow up with us via e-mail!